Cancellation Policy for Goods and Gift Vouchers
You have the right to request a refund for unused goods and gift vouchers without giving reason within the 14 day cancellation period.
The cancellation period commences from the moment you place your order until 14 days after placing the order.
To refund an item or gift voucher either write to us at
The Essex Barn at Rook Hall Farm
or email us at firstname.lastname@example.org to register your written request for a refund.
To qualify for a refund, it is sufficient that the written request for the refund of items or gift vouchers is received within the 14 day cancellation period.
Your full refund along with any delivery charges (with the exception of additional charges for non-standard delivery options) will be processed within 14 working days of our receipt of your written request for a refund. Refund payments will be made by the same method used for the original purchase, unless otherwise agreed. In no instance will additional fees or interest be paid. We may decline the refund until receipt of the returned goods or receipt of proof of postage, depending which is received first.
Goods must be returned within 14 days from the day on which you registered your written request for a refund. It is sufficient that goods are dispatched within the 14 day period. Standard postage charges will be reimbursed. The consumer shall only be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.
This cancellation policy applies to unused goods and gift vouchers. Refunds will not be accepted for vouchers that have been used to make a booking, even if the booking was made within the 14 day cancellation period. Refunds will not be accepted for goods that have been used by the consumer, even if the use occurred within the 14 day cancellation period.
Cancellation Policy for Experience Bookings
You have the right to reschedule or cancel a booking up to 48 hours before the experience is due. Rescheduling to another suitable date will be offered in the first instance as long as any vouchers used to purchase the experience are within the expiry period.
For experiences booked directly with Now Strike Archery the expiry period is 12 months from the date of purchase, unless otherwise stated for special offers. For vouchers bought through third party providers please check their terms and conditions and expiry dates. We can only honor rescheduling within the expiry period on the voucher.
You have the right to request a refund for cancelled bookings without giving reason within the 14 day cancellation period from the date of purchase.
Refunds will not be accepted for bookings after 14 days from the date of purchase.
In the event a voucher from Now Strike Archery or a 3rd Party Provider has expired prior to a booking or purchase being made, Now Strike Archery are unable to provide any extensions, refunds or exchanges, and no new bookings or purchases can be made with the voucher.